The Boutique Manager role involves comprehensive management of a luxury retail boutique, focusing on sales growth, team leadership, and brand image maintenance. The successful candidate will be responsible for executing sales strategies, conducting business analysis, and fostering exceptional customer relations. Key duties include managing sales activities to meet targets, conducting weekly business recaps, and planning special events.PRINCIPAL DUTIES AND RESPONSIBILITIESManaging the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals by holding boutique team accountable for sales and IPT goalsCompleting weekly business recaps for Account Executive and Sales Director teamPlanning, organizing, staffing, and executing special events. Partnering with Senior Regional Account Executive/Training Manager to schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organizationKeeping boutique staff well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of giftingMonitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Regional Account Executive and Regional Sales Director on business trends, opportunities and boutique needsMaintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow upConsistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectationsDevelop professional expertise regarding MFK business procedures, product knowledge, and selling efficiencyConsistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening and remaining with themExecute and maintain operational management of the boutique; responsibilities of store not limited to but including:Monthly/Quarterly boutique inventoryQuarterly visual change out and repair requestsMonthly schedule for store and team to be given to AE for final approvalDaily inventory and POS management, communication of needs to Account Executive
